Privacy Policy

1. Introduction

Welcome to Pizza Forte ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafortez.com, use our services, or interact with us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for food delivery or pickup
• Create an account on our website
• Subscribe to our newsletter
• Contact us with questions or comments
• Apply for employment or franchise opportunities
• Request catering services
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (credit card details, billing address)
• Delivery preferences and special instructions
• Account credentials (username, password)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Sending order confirmations and delivery updates
• Processing payments and preventing fraud
• Personalizing your experience on our website
• Sending promotional emails and special offers (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Complying with legal obligations
• Protecting our rights and preventing misuse

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

4.2 Managing Cookies

You can control cookies through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Food delivery services
• Email marketing platforms
• Website analytics
• Customer support tools
• Cloud hosting services

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Legal investigations
• Protecting our legal rights
• Ensuring user safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Regular software updates and patches

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your account preferences

7.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purpose for which it was collected:

• Account Information: Until you request deletion or close your account
• Order History: Up to 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.