Frequently Asked Questions

You can place an order through our website by browsing our menu, adding items to your cart, and proceeding to checkout. Simply select your pizzas, customize them as needed, provide your delivery address, choose your payment method, and confirm your order. You'll receive a confirmation email with your order details and estimated delivery time.

Order modifications depend on the preparation stage. If your order hasn't started being prepared (usually within 5-10 minutes of ordering), you can call us at +17 554 612 7129 to make changes. Once preparation begins, we cannot modify the order, but you can place a new order for additional items.

Our minimum order amount is 3,000 HUF for delivery orders. For pickup orders, there is no minimum amount required. Free delivery is available for orders over 5,000 HUF within our standard delivery zone.

We deliver Monday through Sunday from 11:00 AM to 11:00 PM. During peak hours (Friday-Sunday evenings), delivery times may be slightly longer. We recommend placing your order early during busy periods to ensure faster delivery.

Standard delivery time is 30-45 minutes from order confirmation. During busy periods (weekends and evenings), it may take up to 60 minutes. You'll receive real-time updates via SMS about your order status, including when it's being prepared and when it's out for delivery.

We deliver within a 10km radius from our location in Budapest. Enter your address during checkout to see if delivery is available to your area. If you're outside our delivery zone, you can still order for pickup at our restaurant.

Delivery fee is 400 HUF for orders under 5,000 HUF. Orders over 5,000 HUF qualify for free delivery within our standard delivery zone. For areas at the edge of our delivery zone, there may be an additional 200 HUF extended zone fee.

We accept cash on delivery, credit/debit cards (Visa, Mastercard, American Express), online bank transfer, and digital wallet payments including PayPal, Apple Pay, and Google Pay. For contactless delivery, we recommend paying online during checkout.

Yes, cash on delivery is available. Please have the exact amount ready as our delivery drivers may not always carry change for large bills. For your safety and convenience, we recommend online payment, especially during late-night deliveries.

Yes! We regularly offer promotions including student discounts (15% off with valid student ID), family meal deals, Tuesday pizza specials, and loyalty program rewards. Follow us on social media or subscribe to our newsletter to stay updated on current offers.

Absolutely! We have a dedicated section for vegetarian pizzas and offer vegan cheese as an option for any pizza. Our vegetarian options include Margherita, Vegetable Supreme, and Mediterranean. All our vegetable toppings are fresh and locally sourced when possible.

Yes, you can fully customize your pizza! Choose from our variety of fresh toppings, select different cheese options, modify sauce levels, or create your own combination. Additional toppings are charged separately, and you can see the updated price in real-time as you customize.

Yes, we offer gluten-free pizza bases for customers with gluten sensitivity or celiac disease. Please note that while we take precautions to prevent cross-contamination, our kitchen also processes gluten-containing ingredients. Additional charge of 500 HUF applies for gluten-free base.

We pride ourselves on using fresh, quality ingredients. Our mozzarella is imported from Italy, vegetables are sourced locally when in season, and our dough is made fresh daily in-house using traditional Italian techniques. We work with trusted suppliers who share our commitment to quality.

Yes, we offer catering services for events, corporate meetings, birthday parties, and more. We provide special party packages with bulk pricing, setup services, and serving equipment. Contact us at least 24 hours in advance for catering orders. Visit our catering page for more details and package options.

Your satisfaction is our priority! If you're not happy with your order, please call us immediately at +17 554 612 7129. We'll work to resolve the issue by either remaking your order, providing a refund, or offering a credit for future orders. We stand behind the quality of our food and service.

Yes! After placing your order, you'll receive SMS updates at key stages: order confirmation, preparation started, baking completed, and out for delivery. You can also call our store directly to check on your order status at any time.